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GovernmentDX

Open conference

GovernmentDX is a unique conference that brings together world digital leaders to share insight and intelligence on how the governments can use technology to drive innovation and deliver high-quality public services for customers.

April 18th, 2024
All times provided are local (Washington DC, EDT)

08:30 – 09:00

REGISTRATION

09:00 – 09:25

FIRESIDE CHAT

Clare A. Martorana
Federal Chief Information Officer, Office of Management and Budget, Executive Office of the President, United States of America

09:25 – 09:55

Session 1

PEOPLE-FOCUSED SERVICES: DELIVERING A BETTER CONSTITUENT EXPERIENCE

Digital transformation must focus on unlocking better services for people. Meet the bipartisan US House of Representatives’ Modernization Committee that is focused on how to make Congress work better for the American people.

In this session, Congressional leaders will discuss their modernization efforts to provide better services for their constituents – and we’ll also hear from international public service peers about innovative approaches legislators can take to make sure policies can be successfully implemented from a technical standpoint before they become law.

Confirmed speaker panel includes:

Travis Moore
Founder and Executive Director – Tech Congress, USA

Christina Lang
Chief Executive Officer, DigitalService, Germany

Panel discussion followed by audience Q&A

09:55 – 10:20

KEYNOTE ADDRESS: ‘BRAND USA’ & BUILDING TRUST

Paula Scher
Partner – Pentagram

10:20 – 10:40

REFRESHMENT BREAK AND NETWORKING

10:40 – 11:30

Session 2

SEARCH AND YOU SHALL FIND: OPTIMIZING GOVERNMENT INFORMATION FOR THE SEARCH ENGINE AGE

Increasingly, the front door to government services is not a physical entrance, but a computer window, as people search for government services on the internet.

However, government information has not kept pace with this fundamental change in how users access government services. In this session, experts will share information on how the federal government can make sure its content provides the right information first time, and how to optimise content so that government websites are the top results when users search online for help.

Panel discussion followed by audience Q&A

Confirmed speaker panel includes:

Christine Bellamy
Director – GOV.UK, Government Digital Service, Cabinet Office, United Kingdom

Jodi Leo, Chief Delivery Officer, Nava

Knowledge Partner

11:35 – 12:25

Session 3

UNLOCKING INSIGHT: HOW GOVERNMENT CAN MAKE THE MOST OF ANALYTICS AND AI

Many departments and agencies are working to use data to better inform the development of policies and the evaluation of public service delivery.

This session will bring together public servants to share insight on how government can use the data it collects to better deliver for people, and examine how governments can use artificial intelligence to optimize digital services and experiences.

Panel discussion followed by audience Q&A

Confirmed speaker panel includes:

Conrad Stosz
Director of Artificial Intelligence, Office of the Federal CIO. Office of Management and Budget, Executive Office of the President, United States of America

CHANG Sau Sheong
Deputy Chief Executive, Government Technology Agency, Singapore

Valentina Ion
Public Finance Administration Global Lead at Microsoft

Knowledge Partner:

12:25 – 13:25

Lunch break

13:25 – 14:15

Session 4

OPENING THE DIGITAL DOOR TO GOVERNMENT: ENSURING DIGITIZATION AND ACCESSIBILITY IN PUBLIC SERVICES

Digitization of government is intended to make it easier for the public to access services online, complete common tasks, and return to their daily lives. The launch of each new digital product or service  creates opportunities to review how government works and look for other efficiencies in how benefits, services, and information are delivered.

This session will share insight from those who have digitized services, seized opportunities, and overcome barriers to change. It will also discuss how digitization can be used to improve the accessibility of services, including how Section 508 standards can be used to ensure websites and digital services are accessible to all.

Confirmed speaker panel includes:

Mina Hsiang
Administrator, United States Digital Service, United States of America

Amira Boland
Lead, Federal Customer Experience Office of Performance and Personnel Management Office for Management and Budget, United States of America

Judy Brewer
Assistant Director of Accessibility, Office of Science and Technology Policy, United States

Vigdís Jóhansdóttir
Chief Marketing Officer for Digital Iceland, Ministry of Finance and Economic Affairs, Iceland

Panel discussion followed by audience Q&A

14:20 – 15:10

Session 5

POWERING UP YOUR PEOPLE: DEVELOPING AND HIRING THE RIGHT SKILLS AND PROCURING THE RIGHT TECH FOR TRANSFORMATION

To deliver modern public services, departments and agencies need to recruit and develop the digital workforce they need to design and deliver a digital-first experience.

This session will hear from agency leaders in the US and further afield on how they can recruit – and retain – a digital team, and how departments and agencies can make sure that their federal employees have the digital skills and literacy required to work with modern technology. The panelists will also discuss how federal agencies can use procurement to make sure they have the digital tools, teams, and strategies needed to acquire and deliver modern public services.

Confirmed speaker panel includes:

Jennifer Anastasoff
Executive Director, Tech Talent Project

Thomas Beautyman
Deputy Director, Government Digital Capability, Government Digital and Data, Cabinet Office, United Kingdom

Loren DeJonge Shulman
Associate Director Office of Performance and Personnel Management Office for Management and Budget

Panel discussion followed by audience Q&A

15:10 – 15:30

Refreshments and networking break

15:30 – 16:20

Session 6

SAFETY FIRST: BUILDING CYBER SECURITY BY DESIGN AND DEFAULT

Cyber security is a priority across the federal government, and by making the right investments at the right time, agencies can take action to reduce their risk, retire legacy systems, maximize impact of taxpayer dollars, and get on a path to digital transformation.

This session will share insight on how agencies have improved their cyber security posture – and how they have used those changes to deliver broader improvements to their technology and service delivery.

Confirmed speaker panel includes:

Chris DeRusha
Federal Chief Information Security Officer, Office for Management Budget, United States of America

Panel discussion followed by audience Q&A

16:25 – 17:15

Session 7

ACCELERATING DX ACROSS GOVERNMENT

This session will bring together those further ahead in delivering a better digital experience – from across the federal government and beyond.

This session will focus on the key elements needed for driving digital transformation forward. The panelists will share tips and insight on the best way for teams earlier on their DX journeys to move forward, create momentum, and achieve executive support.

Confirmed speaker panel includes:

Traci Walker
Executive Director – Digital Services Coalition, USA

Panel discussion followed by audience Q&A

17:15 – 17:30

CLOSING KEYNOTE

17:30

– END OF DAY –

Register to attend now

If you would like more information on this event please contact us
delegate-enquiries@pendragonim.com