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GovernmentDX summit:
improving digital experience for customers

by-invitation only round table discussions

The second day of Government DX brought together senior global digital government leaders to discuss the key elements of government transformation in greater depth.

These sessions were held under the Chatham House Rule to allow frank and in-depth discussion of how to lead the implementation of transformation in government.

  • Modernizing government technology
  • Bolstering cybersecurity
  • Better use of data and AI
  • Improving design and delivery of public services for customers

All participants can be seen here.

April 19th, 2024
All times provided are local (Washington DC, EDT)

08:30 – 09:00


09:00 – 10:30

Session 1

Seamless by design: the barriers to overhauling legacy technology in government – and how they can be overcome

This session will build upon the discussion on day 1 about the opportunities of transformation to bring together senior officials from across the federal government to discuss how this vision can be achieved. This roundtable will discuss the barriers to improving technology across the federal government, and share thoughts on how government agencies can get on an investment path to digital modernisation.


Larry Bafundo (invited)
Deputy Executive Director and Acting Executive Director, Technology Modernization Fund General Services Administration, United States

Laura Gerhadt

Tom Read
Chief Executive Officer, Government Digital Service, United Kingdom

Tim Paydos
Vice President, Global Public Sector Mission Solutions, ServiceNow


10:30 – 11:00


11:00 – 12:30

Session 2

The tip of the arrow: how cyber security can help drive government transformation

Improving cyber security can be the catalyst for wider improvements to government technology. This session will explore the improvements to cyber security being implemented across the federal government, and will explore how these are leading to technological improvements.


Chris DeRusha
Federal Chief Information Security Officer, Office for Management Budget, United States of America

Anjana Rajan
Assistant National Cyber Director for Tech Security Office of the National Cyber Director, United States

Gulsanna Mamediieva 
Adviser to the Vice Prime Minister for Innovations, Development of Education, Science & Technologies — Minister of Digital Transformation of Ukraine

12:30 – 13:30


13:30 – 15:00

Session 3

AI in government – how, where and why?

Building upon the open discussion in day one, this roundtable with senior leaders will dig into the real opportunities – and barriers – that exist to using AI in the federal government, including how AI can be used in a way that will build and maintain citizen trust, and what safeguards are needed to make it safe, secure and equitable.


Jeffrey Saviano
Principal, EY Consulting: Emerging Technology Strategy & Governance Leader

Amy Jones
EY US Public Sector AI Market lead

CHANG Sau Sheong
Deputy Chief Executive, Government Technology Agency, Singapore

Dr. Giorleny Altamirano Rayo
Chief Data Scientist & Responsible AI Official, Department of State, United States

Knowledge Partners:

15:00 – 15:30


15:30 – 17:00

What you need when you need it: the power of user-centred design

Digital services become popular and widely-adopted when they are easy to use, save citizens time, and improve the quality of service delivery. Across the world, governments are developing user-centred services. Singapore, for example, has been building online services that are highly-rated by users and offer clear benefits in easing people’s interactions with businesses as well as government bodies.

This roundtable will demystify the elements of user-centred design for senior officials.

At this workshop a senior digital leader will discuss the concept and explore how public servants are putting the theory into practice. It will look at how the US government can adopt a methodology that ensures designers and developers to build services around the needs and interests of users rather than providers.


Ima Okonny
Assistant Deputy Minister and Chief Data Officer at Employment and Social Development Canada